1. Introduction

CALiNGA On-Demand Care (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains what data we collect, how we use it, and how we protect your information under California (CCPA/CPRA), HIPAA, and other U.S. privacy laws.

2. Information We Collect

• Personal Identifiers: Name, address, phone, email, photo ID
• Health Information: Conditions, care needs, professional certifications
• Payment Info: Card/bank details (encrypted, via Stripe)
• Usage Info: IP address, login data, app behavior
• Uploaded Files: ID, license, certification documents

3. Biometric Information

We may collect biometric data (e.g., face scan) for identity verification. This is securely stored and deleted after verification, unless retention is required by law.

4. Location Data

CALiNGA uses GPS/location data to match caregivers and track shift activities. Disabling location services may limit app functionality.

5. Use of Information

We use your data to:

• Match CALiNGApros with CareSeekers
• Verify identity and credentials
• Process payments
• Comply with legal obligations
• Improve safety and functionality

6. In-App Communication

Messages between users may be retained for safety, quality assurance, or legal compliance.

7. Shift Logs & Time Tracking

CALiNGA tracks time-stamped check-ins/check-outs for shift verification, payment, and insurance eligibility.

8. Data Sharing

• With service providers (e.g., Stripe, Supabase)
• With background check services
• With government authorities when required by law

9. Insurance Coverage

Limited insurance applies only during verified, time-stamped shifts. Fraudulent activity voids all coverage.

10. Your Rights (California Residents)

You may:

• Request access or correction
• Ask for deletion
• Opt out of data use

Requests can be sent to info@calingacare.com

11. Data Retention & Deletion

Data is retained only as long as necessary. When no longer needed, it is securely deleted or anonymized.

12. Security Measures

• Encrypted data transmission (SSL/TLS)
• Role-based access control
• HIPAA-aligned security practices

13. Automated Decision-Making

We may use AI-driven algorithms to suggest caregiver-client matches. You can contact support if you believe a decision was unfair.

14. Policy Updates

We may update this policy. Users will be notified via email or in-app message. Continued use implies acceptance.

15. Contact Information

CALiNGA On-Demand Care, LLC 2270 Sepulveda Blvd, Suite 28 Torrance, CA 90501, USA

Email Address: info@calingacare.com

16. Client Privacy and Social Media Restrictions

All users of the CALiNGA platform are strictly prohibited from taking or posting photos, videos, or any identifiable information of Care Seekers or CALiNGApros on social media or any public platform without explicit, written consent.

CALiNGA enforces a zero-tolerance policy for privacy violations. If any user is found to have posted confidential or personal information about another user — including but not limited to patient conditions, home environments, shift activities, or unauthorized images — the offending account will be permanently terminated.

We are committed to maintaining the dignity, privacy, and trust of all individuals using our platform. CALiNGA reserves the right to take legal action in cases of privacy breaches.

17. Policy Structure and Industry Alignment

This Privacy Policy was custom-crafted for the CALiNGA On-Demand Care LLC application to reflect our unique care platform, while also aligning with the highest standards observed in today’s gig economy. While CALiNGA does not reference or copy the policies of any specific company, our approach mirrors industry best practices to ensure user protection, transparency, and trust.